shipping, returns & refunds
Please note that all our products are designed and manufactured with utmost care. We put quality before speed, nonetheless your order will be with you in no time – and with no flaws. Average time from order placement to delivery is 5-20 days. Shipping within CEE is faster.
Customs and import fees
Shipping costs are not included in the product purchase price, as detailed in the checkout page. Depending on the geographical location of the shipping address, different shipping fees will be charged. Customs and import fees of the destination country however are not covered by the purchase. Depending on the policy of the destination country, different fees might be charged and calculated based on the total value of the ordered goods. These charges are not covered by OCTOPUS. Please inform yourself about the import and customs regulations of your destination country before ordering online.
REFUNDS (if applicable)
Always send us an email first at firstname.lastname@example.org with a short explanation and if need picture(s). Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
To return your product, you should mail your product to: DEEPSEA Sàrl, c/o Pascal Berger, Rue du Petit-Salève 6, 1205 Geneva, Switzerland.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 60 days after your purchase.
The buyer himself is in charge of shipping the return parcel to: DEEPSEA Sàrl, c/o Pascal Berger, Rue du Petit-Salève 6, 1205 Geneva, Switzerland.